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    Returns & refunds

    Refund Policy

    REFUNDS & RETURNS POLICY

    Order cancellation

    All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

    Refunds

    If you did not receive the product within the guaranteed time (45 days not including 2-4 day processing) you can request a refund or a reshipment.

    If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

    If you received the wrong item you can request a refund or a reshipment. 

    Our refund policy only covers defective items or items damaged in transit.

    Refunds & Exchanges
    To be eligible for a refund or exchange, you must first email us at support@skoopcam.com within 60 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

    Lost or Stolen Packages
    SkoopCam is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, SkoopCam will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

    *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

    If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

    Exchanges

    If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

    Please do not send your purchase back to us unless we authorize you to do so.

    Our returns center location :

    Skoopcam
    11923 NE Sumner St
    STE 761239
    Portland, Oregon, 97220, USA